From the moment you place a
call to our 24-hour manned
call-centre to when our
clean-up crew takes away all
the rubbish, our tried and
tested formula is there to
give you the peace of mind
that comes from having
Pimlico on the job.
-
CRB- For your
security all our
operatives are fully
vetted by the Criminal
Records Bureau (CRB).
-
Driving Licence-
A full driving records
check is carried out on
all our engineers with
the DVLA and they are
all fully insured.
-
Uniforms- Our
operatives all wear
clean company uniforms
and will arrive at your
property in clean,
sign-written van
carrying Pimlico's
highly recognisable blue
and white livery.
-
Qualifications-
Our operatives are fully
qualified in their
respective trades, and
must produce all
relevant certificates
and documents before
performing any work in
the Pimlico name.
-
Company ID- All
our operatives carry
company identification
cards with a recent
photograph at all times,
and are happy for you to
inspect their cards at
any time.
-
Addtional Security
Checks-
Identities are verified
and cross-referenced
with tax and other
records for additional
cent security - if we
are not happy with
anything in an
operative's background
we will not employ them.
-
Non- UK Citizens-
In the case of non-UK
citizens all residence
and right to work
documents are thoroughly
scrutinised by the
relevant agencies.
-
Insurance- All
Pace operatives carry
public liability
insurance to protect you
against any unexpected
mishaps.
-
Transparent Charges-
Operatives will always
give you an estimate or
make you aware of the
hourly rate before
commencing any work.
-
Ongoing Customer Service-
Once a job is finished
and the account settled,
our 24-hour call-centre
operatives are at your
disposal, should you
have any queries about
recent or forthcoming
work.
-
Security- All
keys to customers'
houses are locked in a
safe at our depot, which
is manned 24-hours a
day. And all keys must
be signed out by the
Pace operative who has
been assigned the job,
and signed back at the
completion of the day's
work.
-
Data Protection-
Customer information and
other records are dealt
with strictly in
accordance with the Data
Protection Act 1998.
-
Customer Details-
Under no circumstances
will any customer's
details be shared, sold
or in way passed on to
any third party.
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